Ratz-GG ("Company," "we," "us," or "our") operates the website ratz-gg.net and related services (collectively, the "Platform"), which provides tools for skill-based competitive gaming, including tournaments, community features, combos, and optional Ego Matches in games such as Naraka: Bladepoint and Where Winds Meet.
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Platform, create an account, participate in tournaments or Ego Matches, or otherwise interact with us.
By using the Platform, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Platform. We may update this Policy; material changes will be notified via the Platform or email, and continued use constitutes acceptance.
1. Information We Collect
We collect information that identifies, relates to, or could reasonably be linked with you ("Personal Information"). Categories include:
Information You Provide Directly:
- Account information: username, email address, password, date of birth/age verification data.
- Profile details: in-game usernames, preferred game settings, biography or avatar (if optional).
- Ego Match details: stakes (amounts), match rules, outcomes/results you submit or confirm, evidence such as screenshots or game logs.
- Communications: support tickets, chat messages, trash-talk comments, feedback, or dispute-related information.
- Payment-related inputs: any information you enter to initiate Stripe workflows (we do not store full payment card or bank details - these are handled directly by Stripe).
Automatically Collected Information:
- Device and usage data: IP address, device type, browser/OS version, device identifiers (including hardware IDs when anti-cheat is used), pages visited, time spent, clickstream data.
- Geolocation information: approximate or coarse location (city/region level) derived from IP address or device signals, used primarily for eligibility verification and fraud prevention. We do not collect precise GPS location unless you explicitly enable it and consent.
- Cookies, pixels, and similar technologies: for functionality, analytics, and security.
Information from Third Parties:
- Game platforms or APIs (limited match verification data, if integrated and permitted).
- Stripe: confirmation of workflow initiation/completion (we receive minimal transaction metadata for validation and fee purposes; full payment data stays with Stripe).
- Analytics or anti-cheat tools (anonymized or aggregated usage patterns, plus HWID data for integrity enforcement).
We aim for data minimization - we collect only what is reasonably necessary for the purposes described.
2. How We Use Your Information
We use Personal Information for the following purposes:
- To provide, operate, and improve the Platform (account creation, matchmaking, tournament management, result validation).
- To facilitate Ego Matches: verify eligibility, monitor/validate outcomes based on user-submitted evidence, process administrative service fees, and enable direct P2P Stripe workflows.
- For compliance and risk management: age verification, geolocation-based jurisdiction checks, fraud/cheating detection, anti-money laundering (AML) or regulatory requirements (to the extent applicable).
- To communicate with you: account notifications, match confirmations, support responses, important updates (you may opt out of non-essential marketing).
- For analytics and Platform improvement: aggregate/de-identified data on usage trends.
- To enforce our Terms of Service, resolve disputes, and protect legal rights.
- For moderation: reviewing chat/comment content and enforcing conduct policies, including IP and HWID-based blocks for abusive users.
3. How We Share Your Information
We share Personal Information only in limited circumstances:
- With service providers and processors: hosting providers, analytics tools, anti-cheat services, email/SMS providers - under contracts that require them to protect your data and use it only for our purposes.
- With Stripe: minimal metadata necessary for initiating and confirming P2P workflows and collecting our administrative fee. Please review Stripe's Privacy Policy.
- For legal compliance: when required by law, court order, subpoena, or to respond to lawful requests from public authorities.
- In business transfers: in connection with a merger, acquisition, or sale of assets (with notice where required).
- With your consent or at your direction: e.g., sharing match results or evidence with the other participant in a dispute.
- Aggregated or de-identified data: for research, marketing, or industry insights (not reasonably linkable to you).
We do not "sell" Personal Information as defined under California or similar state laws. We do not share sensitive personal information for cross-context behavioral advertising without consent.
4. Data Retention
We retain Personal Information only as long as necessary for the purposes outlined, to comply with legal obligations (e.g., tax, AML, or dispute resolution records), or to resolve disputes. Account data is typically retained while your account is active; inactive accounts may be deleted after a reasonable period (e.g., 2 years) following notice where feasible. Match-related data (results, evidence) may be kept longer for dispute resolution or regulatory purposes.
5. Your Privacy Rights and Choices
Depending on your jurisdiction, you may have rights such as:
- Access: Request confirmation of whether we process your Personal Information and obtain a copy.
- Correction: Request correction of inaccurate data.
- Deletion: Request deletion of your Personal Information (subject to exceptions).
- Opt-out: Opt out of targeted advertising, profiling, or sale/sharing (if applicable).
- Data portability (in some states).
- Non-discrimination for exercising rights.
For Connecticut Residents (and other applicable U.S. state residents): We honor rights under the Connecticut Data Privacy Act and similar laws. To exercise rights, submit a request via email to [email protected]. We will respond within required timelines (typically 45 days). You may appeal denials.
6. Security
We implement reasonable administrative, technical, and physical safeguards to protect your Personal Information (e.g., encryption for transmitted data, access controls, secure servers). However, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials. Report suspected breaches promptly.
7. Children's Privacy
The Platform is not directed to children under 18 (or the age of majority). We do not knowingly collect Personal Information from minors. If we learn we have collected such data, we will delete it. Ego Matches require users to be at least 18.
8. International Users and Data Transfers
The Platform is hosted in the United States. If you access from outside the U.S., your information is transferred to and processed in the U.S. By using the Platform, you consent to this transfer.
9. Third-Party Links and Services
The Platform may link to third-party sites or integrate services (e.g., game platforms, Stripe). We are not responsible for their privacy practices.
10. Changes to This Privacy Policy
We may update this Policy to reflect changes in our practices or legal requirements. The "Last Updated" date at the top indicates the effective date.
11. Contact Us
Email: [email protected]
For California or Connecticut-specific requests, include "Privacy Rights Request" in the subject line.